Monday to Friday: 7.30am - 6.00pm
Saturday: 8.30am - 12 noon
If you need after hours assistance or have an EMERGENCY phone 544 2604 ALL HOURS
We are open from 7.30am to 6pm on Monday to Friday and 8.30am to 12pm Saturday morning. We also offer a drop-off service for busy clients. If you are unable to stay for your pet's consultation you are welcome to leave them with us provided you have given appropriate consent and leave clear contact details.
Please advise us the day before if you require this service.
Vet Clinic Location
The clinic is located at 58 Welcome Bay Road in Welcome Bay. Our clients come from all over Tauranga, but we are particularly handy to those in Welcome Bay, Windermere, Ohauiti, Maungatapu, and Hairini.
Do I need an appointment?
Each pet is important and we like to ensure that each one is properly examined and treated. We therefore prefer consultations to be by appointment. Appointment times can usually be made at short notice and at a time to suit you.
What is the best way to bring my pet into the clinic?
To comply with OSH regulations and to ensure the safety and comfort of other pets and their owners please ensure you pet is properly restrained. Dogs need to be on a lead and cats in a cage, box, or similar. These are available in the clinic if you do not own one.
Do you make housecalls?
The clinic is the best place to have your pet examined because we have all the equipment, medicines and experienced nurses on hand. Occasionally the need may arise for a house visit – for example, pets who would like to end their days at home. If you live nearby, we can often oblige. There is an extra charge for this service and we do need some flexibility with the time. Please contact the clinic on 544 2604 for further details.
How Do I Pay?
Payment is required at the end of each visit. Please feel free to ask for an estimate of cost prior to work being undertaken. You can pay by cash, cheque, EFTPOS, and most major credit cards.
If payment is an issue then we are partnered with VetCare Finance who are able to offer financial assistance when you need it to cover your unexpected vet bills. They will help work out an affordable payment plan. For more information visit their website.
Emergencies and Afterhours
A 24 hour, 7 day a week emergency service is always available. If phoning outside normal clinic hours just phone our normal number 544 2604. If a vet is at the clinic you will be advised as to the best course of action otherwise an answer phone service will refer you to a duty vet.